Title :
A migration-based classification to understand ongoing interaction of business services: research from buyer´s point of view
Author :
Li Baoduo ; Wang Li
Author_Institution :
Sch. of Econ. & Manage., Nanjing Univ. of Sci. & Technol., Nanjing, China
Abstract :
Taking a buyer´s point of view, this paper discusses characteristics of ongoing interaction in business services. Three types of business services are identified according to how they migrate from buyers to final customers: component-services, production-services and operation-services which can further be divided into management-services and task-services according to different customer inputs. For each of these types of services, possible characteristics of the ongoing interaction between supplier and buyer are proposed. Rules for identifying class attribute of business services are also developed in the paper.
Keywords :
classification; commerce; business services; component services; management services; migration based classification; operation services; production services; task services; Educational institutions; Marketing management; Materials; Organizations; Production; Standards; business services; ongoing interaction; service classification;
Conference_Titel :
Service Systems and Service Management (ICSSSM), 2013 10th International Conference on
Conference_Location :
Hong Kong
Print_ISBN :
978-1-4673-4434-0
DOI :
10.1109/ICSSSM.2013.6602632
