A migration-based classification to understand ongoing interaction of business services: research from buyer´s point of view

Author

Li Baoduo ; Wang Li

Author_Institution

Sch. of Econ. & Manage., Nanjing Univ. of Sci. & Technol., Nanjing, China

fYear

2013

fDate

17-19 July 2013

Firstpage

185

Lastpage

189

Abstract

Taking a buyer´s point of view, this paper discusses characteristics of ongoing interaction in business services. Three types of business services are identified according to how they migrate from buyers to final customers: component-services, production-services and operation-services which can further be divided into management-services and task-services according to different customer inputs. For each of these types of services, possible characteristics of the ongoing interaction between supplier and buyer are proposed. Rules for identifying class attribute of business services are also developed in the paper.

Keywords

classification; commerce; business services; component services; management services; migration based classification; operation services; production services; task services; Educational institutions; Marketing management; Materials; Organizations; Production; Standards; business services; ongoing interaction; service classification;

fLanguage

English

Publisher

ieee

Conference_Titel

Service Systems and Service Management (ICSSSM), 2013 10th International Conference on

Conference_Location

Hong Kong

Print_ISBN

978-1-4673-4434-0

Type

conf

DOI

10.1109/ICSSSM.2013.6602632

Filename

6602632