Title :
Measuring the effectiveness of hypertext in decision support
Author :
Minch, Robert P. ; Green, Gary I.
Author_Institution :
Coll. of Bus., Boise State Univ., ID, USA
Abstract :
The authors suggest that developing a set of dependent variables to measure effectiveness of hypertext in decision support is an important first step in a program of research. A review of empirical hypertext research is presented, followed by a discussion of research assessing effectiveness of decision support and related systems. The role of hypertext in organizations is conceptually linked to the three main phases of the decision-making process: problem structuring, analysis, and problem resolution. A set of six classes of appropriate dependent variables for assessing effectiveness of hypertext is suggested within the context of the decision-making phases: information content and function variables are associated with problem structuring; presentation and usage variables are associated with analysis; outcome and perception variables are associated with problem resolution
Keywords :
decision support systems; hypermedia; analysis; decision support; decision-making process; dependent variables; effectiveness; hypertext; perception variables; problem resolution; problem structuring; Databases; Decision making; Decision support systems; Educational institutions; Hypertext systems; Information analysis; Information systems; Management information systems; Production management; Technology management;
Conference_Titel :
System Sciences, 1990., Proceedings of the Twenty-Third Annual Hawaii International Conference on
Conference_Location :
Kailua-Kona, HI
DOI :
10.1109/HICSS.1990.205291