Title :
The real value of the cost of quality
Abstract :
The cost-of-quality (COQ) concept is discussed, and COQ guidelines, directed at top management, are presented. it is noted that COQ must first be presented in terms of the potential for improving profit if the necessary commitment from top management is to be gained. It is suggested that once top management experiences profit improvement due to the control of quality costs, continuing analysis of COQ trends becomes a management tool that contributes to the process of continuous improvement
Keywords :
economics; quality control; COQ; cost; management; management tool; profit improvement; quality; Area measurement; Costs; Financial management; Knee; Natural languages; Pressing; Productivity; Quality management; Roads; Unemployment;
Conference_Titel :
Aerospace and Electronics Conference, 1989. NAECON 1989., Proceedings of the IEEE 1989 National
Conference_Location :
Dayton, OH
DOI :
10.1109/NAECON.1989.40506
