Title :
Study on supply chain information systems performance evaluation based on fuzzy AHP
Author :
Yin, Li ; Zhu, Bing
Author_Institution :
Sch. of Econ. & Manage., Beijing Jiao tong Univ., Beijing, China
Abstract :
In order to ensure the supply chain information can flow to transfer the entire supply chain members need to evaluate the efficiency of information transmission. This paper constructs a supply chain information system user satisfaction evaluation index system, and establishes a comprehensive AHP fuzzy evaluation model based on customer satisfaction. A case study was finally made showing the effectiveness of the method.
Keywords :
customer satisfaction; decision making; fuzzy set theory; information systems; performance evaluation; supply chain management; AHP fuzzy evaluation model; customer satisfaction; supply chain information system user satisfaction evaluation index system; supply chain information systems performance evaluation; Fluid flow measurement; Maintenance engineering; Scalability; Supply chains; fuzzy AHP; information system performance evaluation; supply chain;
Conference_Titel :
Information Networking and Automation (ICINA), 2010 International Conference on
Conference_Location :
Kunming
Print_ISBN :
978-1-4244-8104-0
Electronic_ISBN :
978-1-4244-8106-4
DOI :
10.1109/ICINA.2010.5636743
