A Study on Warning/Detection Degree of Warranty Claims Data Using Neural Network Learning

Warranty service is getting important since it is an agreement between manufacturers and consumers. An issue is to find out a lower level of agreement from the perspective of manufacturers and consumers. Thus, it is very important to determine early warning/detection degree of defected parts through warranty claims data. However, there are qualitative factors more than quantitative ones in the determination. The study thus provides a part-significance knowledge extraction method based on analytic hierarchy process analysis which is appropriate to analyze those qualitative factors as well as a process to extract a list of defected parts using neural network learning.