Title :
An Embodied Conversational Agent for Intelligent Web Interaction on Pandemic Crisis Communication
Author :
Goh, Ong Sing ; Fung, Chun Che ; Wong, Kok Wai ; Depickere, Arnold
Author_Institution :
Sch. of Inf. Technol., Murdoch Univ., WA
Abstract :
In times of crisis, an effective communication mechanism is paramount in providing accurate and timely information to the community. In this paper we study the use of an intelligent embodied conversational agent (ECA) as the front end interface with the public for a crisis communication network portal (CCNet). The proposed system, CCNet, is an integration of the intelligent conversation agent, AINI, and an automated knowledge extraction agent (AKEA). The AKEA retrieves first hand information from relevant sources such as government departments and news channels. In this paper, we compare the interaction of AINI against two popular search engines, two question answering systems and two conversational systems
Keywords :
Internet; information retrieval; knowledge acquisition; public information systems; software agents; automated knowledge extraction agent; conversational systems; crisis communication network portal; information retrieval; intelligent Web interaction; intelligent embodied conversational agent; pandemic crisis communication; question answering systems; search engines; Communication networks; Computer architecture; Data mining; Intelligent agent; Internet; Natural languages; Portals; Prototypes; Search engines; Service oriented architecture;
Conference_Titel :
Web Intelligence and Intelligent Agent Technology Workshops, 2006. WI-IAT 2006 Workshops. 2006 IEEE/WIC/ACM International Conference on
Conference_Location :
Hong Kong
Print_ISBN :
0-7695-2749-3
DOI :
10.1109/WI-IATW.2006.37
