An Embodied Conversational Agent for Intelligent Web Interaction on Pandemic Crisis Communication

Author

Goh, Ong Sing ; Fung, Chun Che ; Wong, Kok Wai ; Depickere, Arnold

Author_Institution

Sch. of Inf. Technol., Murdoch Univ., WA

fYear

2006

fDate

Dec. 2006

Firstpage

397

Lastpage

400

Abstract

In times of crisis, an effective communication mechanism is paramount in providing accurate and timely information to the community. In this paper we study the use of an intelligent embodied conversational agent (ECA) as the front end interface with the public for a crisis communication network portal (CCNet). The proposed system, CCNet, is an integration of the intelligent conversation agent, AINI, and an automated knowledge extraction agent (AKEA). The AKEA retrieves first hand information from relevant sources such as government departments and news channels. In this paper, we compare the interaction of AINI against two popular search engines, two question answering systems and two conversational systems

Keywords

Internet; information retrieval; knowledge acquisition; public information systems; software agents; automated knowledge extraction agent; conversational systems; crisis communication network portal; information retrieval; intelligent Web interaction; intelligent embodied conversational agent; pandemic crisis communication; question answering systems; search engines; Communication networks; Computer architecture; Data mining; Intelligent agent; Internet; Natural languages; Portals; Prototypes; Search engines; Service oriented architecture;

fLanguage

English

Publisher

ieee

Conference_Titel

Web Intelligence and Intelligent Agent Technology Workshops, 2006. WI-IAT 2006 Workshops. 2006 IEEE/WIC/ACM International Conference on

Conference_Location

Hong Kong

Print_ISBN

0-7695-2749-3

Type

conf

DOI

10.1109/WI-IATW.2006.37

Filename

4053278