Critical success factors of enterprise resource planning systems implementation success in China

Author

Zhang, Liang ; Lee, Matthew K O ; Zhang, Zhe ; Banerjee, Probir

Author_Institution

Dept. of Inf. Syst., City Univ. of Hong Kong, China

fYear

2003

fDate

6-9 Jan. 2003

Abstract

ERP implementation issues have been given much attention since two decades ago due to its low implementation success. Nearly 90 percent of ERP implementations are late or over budget (Martin, 1998) and the success rate with ERP implementation is about 33%. In China, the success rate of implementing ERP systems is extremely low at 10% (Zhu and Ma, 1999) which is much lower than that in West countries. This study attempts to study critical success factors affecting enterprise resource planning (ERP) systems implementation success in China with focus on both generic and unique factors. User satisfaction and White´s ABCD classification method are used to judge whether an ERP system implementation is a success or a failure. Survey methodology and structural equation modeling technique of PLS-graph are used to collect and analyze data. Discussions on the results of data analysis are made.

Keywords

DP management; data analysis; enterprise resource planning; ABCD classification; China; PLS-graph; data analysis; enterprise resource planning systems; structural equation modeling; success factors; systems implementation; user satisfaction; Customer service; Data analysis; Enterprise resource planning; Equations; Information systems; Manufacturing; Materials requirements planning; Packaging; Production systems; Scheduling;

fLanguage

English

Publisher

ieee

Conference_Titel

System Sciences, 2003. Proceedings of the 36th Annual Hawaii International Conference on

Print_ISBN

0-7695-1874-5

Type

conf

DOI

10.1109/HICSS.2003.1174613

Filename

1174613