Title :
Medical Care Quality and Operating Performance of Taiwan´s Psychiatric Hospitals -- BNV-DEA and CND-DEA Applications
Author :
Lin Jwu Rong ; Peng Tso-Kwei ; Chen Ching-Yu ; Wu Li-Wei ; Lu Ming Hsien
Author_Institution :
Tunghai Univ., Taichung, Taiwan
Abstract :
Wth a significant increase in the number of psychiatric patients, there has been a growing concern regarding the quality of medical care in psychiatric hospitals in Taiwan. Human resources and service quality, in particular, have drawn considerable public attention. As a result, the objective of this research is to study the relationship between medical care quality (human resources and service) and operating performance (technical efficiency, attractiveness measures, and progress indices). We formulate a mathematical model by integrating bounded-variable and context-dependent data envelopment analyses (BNV-DEA, CND-DEA respectively) and conduct an empirical study on 29 psychiatric institutes in Taiwan.
Keywords :
data envelopment analysis; health care; hospitals; human resource management; psychology; quality of service; BNV-DEA; CND-DEA; Taiwan psychiatric hospitals; attractiveness measures; bounded-variable data envelopment analysis; context-dependent data envelopment analysis; human resources; mathematical model; medical care quality; operating performance; progress indices; psychiatric institutes; psychiatric patients; public attention; service quality; technical efficiency; Accreditation; Hospitals; Insurance; Mathematical model; Resource management; Vectors; Bounded-Variable and Context-Dependent Data Envelopment Analysis; Medical Care Quality; Operating Performance; Psychiatric Hospital;
Conference_Titel :
Innovative Mobile and Internet Services in Ubiquitous Computing (IMIS), 2013 Seventh International Conference on
Conference_Location :
Taichung
DOI :
10.1109/IMIS.2013.123
