A Services Theory Approach to Online Service Applications

Author

Pinhanez, Claudio

Author_Institution

IBM Res., Yorktown Heights

fYear

2007

fDate

9-13 July 2007

Firstpage

395

Lastpage

402

Abstract

From online multi-player games to Web search, the Web is now populated by a multitude of online applications. The main question we try to answer in this paper is which of those applications can be characterized as traditional services and therefore benefit from the concepts, techniques, and methods developed in traditional services theory. Our answer is to define online service applications as applications where (1) the user does not control most means of production; (2) the user is a significant part of the input to the production process. We then discuss how some traditional service techniques can be applied to online service applications by considering aspects of the design and evaluation of the human-computer interface (HCI) of online services.

Keywords

Web services; computer games; human computer interaction; interactive programming; search engines; Web search; human-computer interface; online multiplayer games; online service; production process; Application software; Automatic control; Computer hacking; Educational institutions; Human computer interaction; Production; Programming; Protection; Software tools; Web search;

fLanguage

English

Publisher

ieee

Conference_Titel

Services Computing, 2007. SCC 2007. IEEE International Conference on

Conference_Location

Salt Lake City, UT

Print_ISBN

0-7695-2925-9

Type

conf

DOI

10.1109/SCC.2007.19

Filename

4278683