ShopBot: Progress in developing an interactive mobile shopping assistant for everyday use

The paper describes progress achieved in our long-term research project ShopBot, which aims at the development of an intelligent and interactive mobile shopping assistant for everyday use in shopping centers or home improvement stores. It is focusing on recent progress concerning two important methodological aspects: (i) the on-line building of maps of the operation area by means of advanced Rao-Blackwellized SLAM approaches using both sonar-based gridmaps as well as vision-based graph maps as representations, and (ii) a probabilistic approach to multi-modal user detection and tracking during the guidance tour. Experimental results of both the map building characteristics and the person tracking behavior achieved in an ordinary home improvement store demonstrate the reliability of both approaches. Moreover, we present first very encouraging results of long-term field trials which have been executed with three robotic shopping assistants in another home improvement store in Bavaria since March 2008. In this field test, the robots could demonstrate their suitability for this challenging real-world application, as well as the necessary user acceptance.