DocumentCode :
3129582
Title :
A Structural Analysis of SLAs and Dependencies Using Conceptual Modelling Approach
Author :
Song, William W. ; Soomro, Ahmad ; Yang Li ; Qin Liu
Author_Institution :
Dept. of Inf. Syst., Dalarna Univ., Dalarna, Sweden
fYear :
2013
fDate :
22-26 July 2013
Firstpage :
439
Lastpage :
444
Abstract :
Making good use of Service Level Agreements (SLA) becomes crucial for an enterprise both to provide value added products and services to customers and to protect the interest of parties involved in the business activities. Well formed and effective structural representation and management of SLAs in conceptual modeling can greatly support the understanding and communication of service development and deployment as well as maintenance of quality of service. Existing specifications and structures for SLAs do not fully formalize and support for different automatic and dynamic behavioral aspects needed within business enterprises due to lack of study focusing on SLAs templates and their contents, which are mostly written on Natural Language (NL). We address the issues of how to use conceptual models to describe the structures of SLAs and the various relationships between SLAs and their items, and hence to better depict business domains. With focus on the contents, process, and dependencies among SLAs, we aim to use so generated concept model for service discovery, service delivery and scheduling.
Keywords :
commerce; contracts; customer services; natural languages; scheduling; SLA; business enterprises; conceptual modelling; customer service; dynamic behavioral aspects; natural language; scheduling; service delivery; service discovery; service level agreements; structural analysis; structural representation; Contracts; Measurement; Mobile communication; Quality of service; Service-oriented architecture; SLA; conceptual modelling; web services;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Computer Software and Applications Conference Workshops (COMPSACW), 2013 IEEE 37th Annual
Conference_Location :
Japan
Type :
conf
DOI :
10.1109/COMPSACW.2013.112
Filename :
6605830
Link To Document :
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