Title :
E-business customization strategy on the product attributes perspective
Author :
Wu, Cedric Hsi-Jui ; Liao, Hsiao-Chun
Author_Institution :
Dept. of Bus. Adm., Nat. Dong Hwa Univ., Hualien, Taiwan
Abstract :
With the popularity and technology improving of the Internet, customers could get a variety of information anytime. But, searching information may more difficult because of the information richness and diversity. Therefore, shopping online is more prone to expectancy-disconfirmation-the problem. In addition, Internet companies usually do not provide effective mechanisms for shopping. It makes customer´s shopping process time-consuming. Therefore, Internet companies can not accurately capture customer needs and product information, and can not provide effective personalized product services. This study proposes customization strategy based on personal online shopping products, customers only need to set preferences and the Internet companies can filter information on the goods as well as analysis. It can help customers quickly find the goods, and help Internet companies manage their sale strategy based on customer preferences.
Keywords :
Internet; consumer behaviour; Internet; customer preferences; e-business customization strategy; personal online shopping products; product attributes perspective; Business; business model; customization strategy; product attributes;
Conference_Titel :
e-Education, Entertainment and e-Management (ICEEE), 2011 International Conference on
Conference_Location :
Bali
Print_ISBN :
978-1-4577-1381-1
DOI :
10.1109/ICeEEM.2011.6137860