Title :
Study on Inventory Models based on the Relationship between Lead Time and Customer Waiting Time
Author :
Lei, Yan ; Rong-Qiu, Chen ; Li, Li
Author_Institution :
Huazhong Univ. of Sci. & Technol., Wuhan
Abstract :
Traditional inventory models usually ignore the customer selection behavior facing stockout or predigest the economic and credit lost caused by customer waiting time. Customer waiting time is introduced for first time and the relationship between the customer waiting time and the order lead time is modeled. A new algorithm is put forward to solve the model. A numerical example is given to prove the effectiveness of this model.
Keywords :
customer services; inventory management; lead time reduction; customer selection behavior; customer waiting time; inventory model; lead time; Computer crashes; Costs; Customer relationship management; Inventory control; Inventory management; Lead time reduction; Marketing and sales; Production; Silver; Technology management; customer lost; customer waiting time; inventory; lead time;
Conference_Titel :
Service Systems and Service Management, 2007 International Conference on
Conference_Location :
Chengdu
Print_ISBN :
1-4244-0885-7
Electronic_ISBN :
1-4244-0885-7
DOI :
10.1109/ICSSSM.2007.4280139
