Returns Management Information System: A Case of Paint Manufacturers

Reverse logistics activities in paint manufacturer mainly are products returns. Manufacturers can redistribute these returns directly at a discount or reuse their materials and packaging. Paint manufacturer is inclined to reduce returns which always bring negative effect. Good forward supply chain management can decrease return in some extent. These measures including: products returns´ measuring, relative restricted returns policies, formalization of reverse logistics programs and closed supply chain management information system etc. For better control and management of these return activities, business process reengineering based on information system which integrated into forward supply chain is proposed in the paint manufacturers. A case of the paint manufacturers is analyzed here as an example to show the fore-and-aft business process change.