DocumentCode :
3137464
Title :
A Collaborate Contract to Retain Long Term Relationship and Quality Improvement in Supply Chains
Author :
Liu, Xiangrong ; Partovi, Fariborz
Author_Institution :
Drexel Univ., Philadelphia
fYear :
2007
fDate :
9-11 June 2007
Firstpage :
1
Lastpage :
5
Abstract :
This paper builds a new collaborative contract that stresses on long-term relationship between a single supplier and a single retailer in a supply chain. This relationship is based on commitment and trust within the supply chain. Both participants of the supply chain take effort to improve quality. The objective function of the proposed model is to maximize the total revenue of the supplier as well as that of the buyer. The new contract takes the quality issue in addition to the unobservable commitment issue into consideration.
Keywords :
customer relationship management; quality management; supply chain management; collaborate contract; long term relationship; quality improvement; single retailer; supply chains; Collaboration; Contracts; Costs; Educational institutions; Ethics; Hazards; Raw materials; Stress; Supply chain management; Supply chains; long-term relationship; moral hazard; quality improvement; supply chain management;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Service Systems and Service Management, 2007 International Conference on
Conference_Location :
Chengdu
Print_ISBN :
1-4244-0885-7
Electronic_ISBN :
1-4244-0885-7
Type :
conf
DOI :
10.1109/ICSSSM.2007.4280231
Filename :
4280231
Link To Document :
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