Analysis and Optimization of Ticket Selling Service System of the Chengdu Railway Station

This paper studies the issue of the ticket selling service system of Chengdu railway station from the point of view of queueing theory. A basic queueing model of the ticket selling system is formulated, and two different optimizations are studied respectively from the point of view of system structure and the vacation policy. For each optimization, not only the theoretical analyses but also the application limits are considered. Numerical analysis based on the realistic statistical data is given. At last, we draw a conclusion in section 5.