Computer supported complex strategy process: a dynamic and multicriteria group support system

We establish a versatile framework for building a strategic decision support system that integrates advances in a corporate-wide simulation, group support system, and hierarchical evaluation procedure. The ideas of the management team about organizational goals, objectives or strategies can be captured by the group support system. During the GSS sessions the mental models of the participants are shared among team members. The corporate-wide simulation model encourages the participants to establish long-term views of policy and strategic issues, to integrate the different functions of the company and to look at the company holistically. Perhaps the most important advantage of the approach is that the system provides the strategic management with new opportunities for learning through conceptualization, discussion, and experimentation. The group support system supports the integration of the diverse knowledge, opinions, values, and judgments of the participants. Through the methodological integration the hierarchical evaluation procedure helps to find the effective solution in simulation context. The contemporary views of organizational goals and objectives are balanced by a hierarchical evaluation procedure.