Title :
Integrated case management history and analytics
Author :
Martens, Axel ; Lakshmanan, Geetika T. ; Mukhi, Nirmal K. ; Khalaf, Rania
Author_Institution :
IBM TJ Watson Res. Center, Hawthorne, NY, USA
Abstract :
Advanced case management gives enterprises the flexibility to organize their business operations in an efficient and transparent manner while providing knowledge workers the opportunity to proceed towards their goals and to react to exceptions as required in each individual situation. Powerful analytics based on pervasive observation of end-to-end case executions help to detect exceptional situations, determine possible derailment, and thus to prevent undesired outcomes. This paper demonstrates the application of proven technologies derived from real world examples to determine the health of a particular case.
Keywords :
knowledge management; ubiquitous computing; business operation; end-to-end case execution; integrated case management analytics; integrated case management history; pervasive observation; Analytical models; Business; Computational modeling; History; Monitoring; Predictive models; Runtime;
Conference_Titel :
Data Engineering Workshops (ICDEW), 2011 IEEE 27th International Conference on
Conference_Location :
Hannover
Print_ISBN :
978-1-4244-9195-7
Electronic_ISBN :
978-1-4244-9194-0
DOI :
10.1109/ICDEW.2011.5767642