Analysis of YouTube user experience from passive measurements

In this paper, we analyze the YouTube service and the traffic generated from its usage. The purpose of this study is to identify by strictly using passive measurements the information that can be used as metrics or indicators of the progress of individual video sessions and to estimate the impact of these metrics in the user experience. We find a novel method to track the progress of the video playback that, in contrast to previous works, does not require instrumentation of the video player neither browser-based plug-ins. Instead, we extract important statistical information about the status of the playback by reverse engineering the metrics in related HTTP requests that are generated during playback. For the purpose of collecting these metrics, a tool was developed to perform YouTube traffic measurements by means of passive network monitoring in a large university campus network. The analysis of the obtained data revealed the most important sources of initial delay in the sessions as well as buffer outage events and download rate statistics. Further analysis revealed the impact of video advertisements and re-buffering events on the user experience in terms of video abandonment rate.