Using Chatbots for Network Management Training through Problem-based Oriented Education

This work presents an investigation of the use of ChatBots as a tool for network management training, through the use of the problem-based oriented (PBO) approach. Network management can be defined as the act of initializing, monitoring and modifying the operation of the functions that directly support the user requirements. Managing the current heterogeneous networks requires the collection of large quantities of data from the network; data that must then be analyzed before a management activity is initiated. Due to this fact, this domain represents an opportunity for using the PBO approach in education. In our approach, we have created Dorothy, a network management-aware ChatBot that is able to interact not only with the user, but also with the managed network via management protocols.