DocumentCode
3146298
Title
Professional Writers and Empathy: Exploring the Barriers to Anticipating Reader Problems
Author
De Jong, Menno ; Lentz, Leo
Author_Institution
Univ. of Twente, Enschede
fYear
2007
fDate
1-3 Oct. 2007
Firstpage
1
Lastpage
8
Abstract
Research has shown that professional writers cannot accurately predict the problems readers will experience when using functional documents. In this paper, we give an overview of reasons why it can be so hard for writers to anticipate reader problems. We elaborate on the concept of empathy, and discuss a broad range of research offering explanations for the lack of empathy among writers and reviewers.
Keywords
document handling; empathy; functional documents; professional writers; reader problem anticipation; Context awareness; Feedback; Gears; Graphics; Process design; Readability metrics; Scattering; Usability; Web page design; Writing; curse of expertise; document design; empathy; expert review; reader feedback; writing skills;
fLanguage
English
Publisher
ieee
Conference_Titel
Professional Communication Conference, 2007. IPCC 2007. IEEE International
Conference_Location
Seattle, WA
Print_ISBN
978-1-4244-1242-6
Electronic_ISBN
978-1-4244-1243-3
Type
conf
DOI
10.1109/IPCC.2007.4464058
Filename
4464058
Link To Document