Title :
Interpreting key issues in IS/IT benefits management
Author :
Dhillon, Gurpreet
Author_Institution :
Coll. of Bus., Nevada Univ., Las Vegas, NV, USA
Abstract :
This paper examines those contextual issues that determine the success of a computer-based information system (IS). It shows that a narrow, technology-focused orientation in systems development is a limiting factor in realizing benefits. In doing so, it argues that real benefits reside not within the IT domain but instead in the changes in the organizational activities that the IT system has enabled. The paper reviews such benefits management aspects through two IS implementation case studies.
Keywords :
information systems; information technology; software management; IT benefits management; computer-based information systems success; contextual issues; implementation case studies; information systems development; organizational activity changes; technology-focused orientation; Appraisal; Conference management; Costs; Educational institutions; Hospitals; Information systems; Information technology; Investments; Management information systems; Project management;
Conference_Titel :
System Sciences, 2000. Proceedings of the 33rd Annual Hawaii International Conference on
Print_ISBN :
0-7695-0493-0
DOI :
10.1109/HICSS.2000.926926
