Structural-model approach of causal reasoning in problem solving processes

Taking into account the experience feedback on complex problems solving in industrial organizations is a way to improve the quality of products and processes. However, few academic works deal with representation and instrumentation of experience feedback systems. We propose in this paper a model of experiences and mechanisms to use these experiences. More specifically, we wish to promote the reuse of expert analysis already performed to propose an a priori analysis to address a new problem. The proposed approach is based on a representation of the context of the experience using conceptual markers and a conceptual representation of the analysis explicitly incorporating expert opinions and their combination.