DocumentCode
3153705
Title
Notice of Retraction
Design Service Level Agreement Based on Dynamic IT
Author
Gang Chen ; Kejin Hu
Author_Institution
Shanghai Univ. of Finance & Econ., Shanghai, China
fYear
2009
fDate
19-20 Dec. 2009
Firstpage
21
Lastpage
24
Abstract
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Service level agreement based on dynamic IT can make it possible that Business managers can chose by them about IT service them need and service level agreement is composed of chosen service items. So service level can change by the business development. Service level is combination with service items.
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Service level agreement based on dynamic IT can make it possible that Business managers can chose by them about IT service them need and service level agreement is composed of chosen service items. So service level can change by the business development. Service level is combination with service items.
Keywords
electronic commerce; quality of service; business development; business managers; dynamic IT; service level agreement quality design; Application software; Companies; Conference management; Costs; Engineering management; Financial management; Knowledge management; Quality management; Quality of service; Resource management; Operational Level Agreement; Service Quality Sheets; Service Specification Sheets; Service level agreement; service item;
fLanguage
English
Publisher
ieee
Conference_Titel
Knowledge Engineering and Software Engineering, 2009. KESE '09. Pacific-Asia Conference on
Conference_Location
Shenzhen
Print_ISBN
978-0-7695-3916-4
Type
conf
DOI
10.1109/KESE.2009.13
Filename
5383633
Link To Document