Title :
Notice of Retraction
Design Service Level Agreement Based on Dynamic IT
Author :
Gang Chen ; Kejin Hu
Author_Institution :
Shanghai Univ. of Finance & Econ., Shanghai, China
Abstract :
Notice of Retraction
After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.
We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.
The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.
Service level agreement based on dynamic IT can make it possible that Business managers can chose by them about IT service them need and service level agreement is composed of chosen service items. So service level can change by the business development. Service level is combination with service items.
Keywords :
electronic commerce; quality of service; business development; business managers; dynamic IT; service level agreement quality design; Application software; Companies; Conference management; Costs; Engineering management; Financial management; Knowledge management; Quality management; Quality of service; Resource management; Operational Level Agreement; Service Quality Sheets; Service Specification Sheets; Service level agreement; service item;
Conference_Titel :
Knowledge Engineering and Software Engineering, 2009. KESE '09. Pacific-Asia Conference on
Conference_Location :
Shenzhen
Print_ISBN :
978-0-7695-3916-4
DOI :
10.1109/KESE.2009.13
