A respecification and extension of DeLone and McLean model of IS success in the citizen-centric e-governance

Author

Jafari, Seyed Mohammadbagher ; Ali, Noor Azman ; Sambasivan, Murali ; Said, Mohd Fuaad

Author_Institution

Grad. Sch. of Manage., Univ. Putra Malaysia, Serdang, Malaysia

fYear

2011

fDate

3-5 Aug. 2011

Firstpage

342

Lastpage

346

Abstract

Citizen-centric e-governance is an emerging approach in the case of designing and implementing the e-governance systems with the specific focus on the effectiveness. Based on this perspective, the citizens´ needs and values on e-governance have to be put first to make these systems effective. This study is an attempt to explore and propose the needs and values of citizens on the e-governance systems based on the determinants of information system (IS) success in the DeLone and McLean 2003 (D&M 2003) model of IS success. After conducting a comprehensive literature review, this study proposed new determinants of e-governance success and the citizen-centric e-governance success model. This model can be considered as the respecified and extended model of D&M 2003 model of IS success in the specific context of the citizen-centric e-governance systems.

Keywords

government data processing; information systems; DeLone model; IS success; McLean model; citizen-centric e-governance; e-governance systems; information system; Context; Context modeling; Electronic government; Information systems; Reliability; Security; Citizen-Centric Perspective; DeLone and McLean IS Success Model; e-Governance Effectiveness; e-Governance Systems;

fLanguage

English

Publisher

ieee

Conference_Titel

Information Reuse and Integration (IRI), 2011 IEEE International Conference on

Conference_Location

Las Vegas, NV

Print_ISBN

978-1-4577-0964-7

Electronic_ISBN

978-1-4577-0965-4

Type

conf

DOI

10.1109/IRI.2011.6009571

Filename

6009571