A four-dimensional framework for broad band business process improvement in HT Company

The enterprise business process is a very vital resource, and the enterprise´s performance in economy and environment could be gradually improved through business process improvement (BPI). Moreover, as more and more attentions are being paid to environmental conservation, the connotations of green production and service have been constantly enriched. With the help of systematic analysis of many literatures related to BPI and theories about system, BPI and ecology, a four-dimensional framework for enterprise BPI is developed: green dimension, layers dimension, logic dimension and process dimension. The feasibility and validity of this framework was shown by means of a case study in HT Company.