DocumentCode :
3156489
Title :
The fuzzy comprehensive evaluation of stakeholder´s satisfaction in construction project
Author :
Xiaozhong, Yu ; Haishuang, Li
Author_Institution :
Sch. of Econ. & Manage., Southwest Pet. Univ., Chengdu, China
fYear :
2009
fDate :
6-9 July 2009
Firstpage :
1137
Lastpage :
1142
Abstract :
Based on the ideological of the customer´s satisfaction model, this paper has established models of project satisfaction to the main stakeholders. The owners of the project in construction, contractors, supervision side, suppliers, producers, government and organizations around and the public - the six stakeholders´ satisfaction as the first, interests demands and the performance requirements of the stakeholders as the second-class indexes, constitute the comprehensive evaluation indexes system to the stakeholders;very satisfied, satisfied, basically satisfied, dissatisfied, very dissatisfied as the five level of the criteria for satisfaction, with multi-level fuzzy comprehensive evaluation method, quantitative analysis and comprehensive evaluation the degree of satisfaction to the stakeholders, carrying out with the example of projects.
Keywords :
construction industry; customer satisfaction; fuzzy set theory; construction project; customer satisfaction; fuzzy comprehensive evaluation; project satisfaction; quantitative analysis; stakeholder satisfaction; Customer satisfaction; Europe; Fuel economy; Fuzzy systems; Government; Neural networks; Performance analysis; Petroleum; Project management; Reliability theory; fuzzy comprehensive evaluation; projects in construction; satisfaction; stakeholders;
fLanguage :
English
Publisher :
ieee
Conference_Titel :
Computers & Industrial Engineering, 2009. CIE 2009. International Conference on
Conference_Location :
Troyes
Print_ISBN :
978-1-4244-4135-8
Electronic_ISBN :
978-1-4244-4136-5
Type :
conf
DOI :
10.1109/ICCIE.2009.5223910
Filename :
5223910
Link To Document :
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