• DocumentCode
    3156489
  • Title

    The fuzzy comprehensive evaluation of stakeholder´s satisfaction in construction project

  • Author

    Xiaozhong, Yu ; Haishuang, Li

  • Author_Institution
    Sch. of Econ. & Manage., Southwest Pet. Univ., Chengdu, China
  • fYear
    2009
  • fDate
    6-9 July 2009
  • Firstpage
    1137
  • Lastpage
    1142
  • Abstract
    Based on the ideological of the customer´s satisfaction model, this paper has established models of project satisfaction to the main stakeholders. The owners of the project in construction, contractors, supervision side, suppliers, producers, government and organizations around and the public - the six stakeholders´ satisfaction as the first, interests demands and the performance requirements of the stakeholders as the second-class indexes, constitute the comprehensive evaluation indexes system to the stakeholders;very satisfied, satisfied, basically satisfied, dissatisfied, very dissatisfied as the five level of the criteria for satisfaction, with multi-level fuzzy comprehensive evaluation method, quantitative analysis and comprehensive evaluation the degree of satisfaction to the stakeholders, carrying out with the example of projects.
  • Keywords
    construction industry; customer satisfaction; fuzzy set theory; construction project; customer satisfaction; fuzzy comprehensive evaluation; project satisfaction; quantitative analysis; stakeholder satisfaction; Customer satisfaction; Europe; Fuel economy; Fuzzy systems; Government; Neural networks; Performance analysis; Petroleum; Project management; Reliability theory; fuzzy comprehensive evaluation; projects in construction; satisfaction; stakeholders;
  • fLanguage
    English
  • Publisher
    ieee
  • Conference_Titel
    Computers & Industrial Engineering, 2009. CIE 2009. International Conference on
  • Conference_Location
    Troyes
  • Print_ISBN
    978-1-4244-4135-8
  • Electronic_ISBN
    978-1-4244-4136-5
  • Type

    conf

  • DOI
    10.1109/ICCIE.2009.5223910
  • Filename
    5223910