DocumentCode
3156489
Title
The fuzzy comprehensive evaluation of stakeholder´s satisfaction in construction project
Author
Xiaozhong, Yu ; Haishuang, Li
Author_Institution
Sch. of Econ. & Manage., Southwest Pet. Univ., Chengdu, China
fYear
2009
fDate
6-9 July 2009
Firstpage
1137
Lastpage
1142
Abstract
Based on the ideological of the customer´s satisfaction model, this paper has established models of project satisfaction to the main stakeholders. The owners of the project in construction, contractors, supervision side, suppliers, producers, government and organizations around and the public - the six stakeholders´ satisfaction as the first, interests demands and the performance requirements of the stakeholders as the second-class indexes, constitute the comprehensive evaluation indexes system to the stakeholders;very satisfied, satisfied, basically satisfied, dissatisfied, very dissatisfied as the five level of the criteria for satisfaction, with multi-level fuzzy comprehensive evaluation method, quantitative analysis and comprehensive evaluation the degree of satisfaction to the stakeholders, carrying out with the example of projects.
Keywords
construction industry; customer satisfaction; fuzzy set theory; construction project; customer satisfaction; fuzzy comprehensive evaluation; project satisfaction; quantitative analysis; stakeholder satisfaction; Customer satisfaction; Europe; Fuel economy; Fuzzy systems; Government; Neural networks; Performance analysis; Petroleum; Project management; Reliability theory; fuzzy comprehensive evaluation; projects in construction; satisfaction; stakeholders;
fLanguage
English
Publisher
ieee
Conference_Titel
Computers & Industrial Engineering, 2009. CIE 2009. International Conference on
Conference_Location
Troyes
Print_ISBN
978-1-4244-4135-8
Electronic_ISBN
978-1-4244-4136-5
Type
conf
DOI
10.1109/ICCIE.2009.5223910
Filename
5223910
Link To Document