Title :
CSES: an approach to integrating graphic, music and voice information into a user-friendly interface
Author :
Terano, Takao ; Suzuki, Michio ; Onoda, Takashi ; Uenishi, Katsuya ; Matsuura, Toshiyuki
Author_Institution :
CRIEPI, Tokyo, Japan
Abstract :
CSES/V1 (Customer Service Expert System Version 1) is an easy-to-use consultation system with an integrated multimedia user interface. CSES/V1 advises naive users which electric appliances are suitable for their daily life. To develop CSES/V1, the authors adopt frame-based knowledge representations, rule-based inference mechanisms, and the analytic hierarchy process, a non-Bayesian decision method. These mechanisms are implemented in OPS83 and the C language. The system combines (1) graphic information in NAPLPS codes to illustrate the pictures of electric appliances, (2) music in MIDI codes to attract users, and (3) voice explanation to advise users. These techniques make CSES/V1 a user-friendly and flexible system run on an MS/DOS-based microcomputer. The authors describe the design principles and the architecture of CSES/V1, focusing on the user interface
Keywords :
expert systems; inference mechanisms; knowledge representation; user interfaces; C language; CSES/V1; Customer Service Expert System Version 1; MS/DOS-based microcomputer; NAPLPS codes; OPS83; analytic hierarchy process; consultation system; graphic information; knowledge representations; multimedia user interface; music; non-Bayesian decision method; rule-based inference mechanisms; user-friendly interface; voice; Computer graphics; Customer service; Expert systems; Home appliances; Inference mechanisms; Knowledge representation; Microcomputers; Multimedia systems; Multiple signal classification; User interfaces;
Conference_Titel :
Industrial Applications of Machine Intelligence and Vision, 1989., International Workshop on
Conference_Location :
Tokyo
DOI :
10.1109/MIV.1989.40576
