Unified process for action plan management Case study in a research and production semiconductor factory

This paper presents a system approach for action plan management process. Based on systematic usage of risk evaluation, it helps in actions priorities definition. Several organisations generate actions belonging to separate business goals, sometimes contradictory. Moreover, maintenance, quality, process, research and development organisations use different approaches to define actions priorities. In this case study, more than 400 engineers participate in this process and generating between 20 to 50 actions sets monthly (each set can contain around 3 actions). This paper demonstrates that it is possible to unify action plans management. This has been achieved by developing a model of management system integrating several quality methods. The proposed tool enables for local managers to have a clear picture of ongoing and planned actions of their areas. For plant managers, it smoothes the coordination among organizations.