Title :
Business process modeling and process management: concepts and examples
Author :
Sundström, Gunilla A.
Author_Institution :
GTE Labs. Inc., Waltham, MA, USA
Abstract :
An approach to support business process modeling for business operations environments is described. The approach integrates, modifies and extends modeling concepts used for analysis, design and monitoring of industrial process control systems. Examples from the telecommunications service industry illustrate how the modeling concepts can be used to create a business process model to support operational decision-making
Keywords :
decision theory; directed graphs; management science; systems re-engineering; business operations environments; business process modeling; industrial process control systems; operational decision-making; process management; telecommunications service industry; Business process re-engineering; Communication industry; Electrical equipment industry; Industrial control; Magnetic force microscopy; Monitoring; Power generation; Power system modeling; Process control; Telecommunication services;
Conference_Titel :
Systems, Man, and Cybernetics, 1997. Computational Cybernetics and Simulation., 1997 IEEE International Conference on
Conference_Location :
Orlando, FL
Print_ISBN :
0-7803-4053-1
DOI :
10.1109/ICSMC.1997.625754
