Title :
Uses of in-service monitoring information to estimate customer service quality
Author :
Akers, S.D. ; Donn, S.C. ; Gregg, S.R. ; Ravikumar, S.
Author_Institution :
AT&T Bell Lab., Holmdel, NJ, USA
Abstract :
An overview of in-service monitoring (ISM) is given, and methods for using ISM to estimate customer service quality are discussed. The results of the study indicate that ISM at the customer service rate and at higher transmission rates can be used for estimating customer service quality. Potential applications to ISDN (integrated services digital network) services are proposed
Keywords :
ISDN; monitoring; ISDN; customer service quality; in-service monitoring; integrated services digital network; transmission rates; Communication industry; Customer service; Degradation; Explosives; ISDN; Monitoring; Performance analysis; Telecommunication network reliability; Testing; Usability;
Conference_Titel :
Global Telecommunications Conference and Exhibition 'Communications Technology for the 1990s and Beyond' (GLOBECOM), 1989. IEEE
Conference_Location :
Dallas, TX
DOI :
10.1109/GLOCOM.1989.64260
