Education and training: prescriptions for organizational learning

The author synthesizes ideas from prior research and develops a model describing how information system (IS)-related learning impacts organizational processes and productivity. Aspects of both education and training are discussed with an emphasis on how they complement one another. The author examines how IS-related learning is put into operation using a case analysis. The emphasis is on describing how the subject companies approach education and/or training. The author provides prescriptions for organizational learning based on ideas gleaned from the case analysis. Suggestions are made as to how companies should approach IS-related education and training