Title :
Data communications network diagnostic advisor
Author :
Derbort, Herman J. ; Cobb, John W.
Author_Institution :
Federal Express Corp., Memphis, TN, USA
Abstract :
An expert system that supports the diagnosis of problems related to the data communication network is described. The system assists help desk analysts of varying skill levels in a network control center. The network control center, system architecture, and initial test results are described
Keywords :
computer networks; expert systems; testing; communication network; data communications; expert system; network control center; network diagnostic advisor; system architecture; Clocks; Computer peripherals; Data communication; Diagnostic expert systems; Graphics; Hardware; Maintenance; Packaging; Real time systems; Tracking;
Conference_Titel :
Southeastcon '90. Proceedings., IEEE
Conference_Location :
New Orleans, LA
DOI :
10.1109/SECON.1990.117873
