Notice of RetractionTrust and commitment on cooperative performance of international service outsourcing firms

Notice of Retraction

After careful and considered review of the content of this paper by a duly constituted expert committee, this paper has been found to be in violation of IEEE´s Publication Principles.

We hereby retract the content of this paper. Reasonable effort should be made to remove all past references to this paper.

The presenting author of this paper has the option to appeal this decision by contacting TPII@ieee.org.

Based on the client view, questionnaires were used to study the effects of trust and commitment from the providers on cooperative performance of the client in international service outsourcing. Our results showed that calculus-based trust and relational-based trust, as well as the commitment, were positively correlated with cooperative performance. The direct effect of calculus-based trust on cooperative performance was significantly greater than its indirect effect through the commitment; the indirect effect of relational-based trust on cooperative performance through the commitment was significantly greater than its direct effect. The commitment is played an important role between the trust and cooperative performance.