DocumentCode
3168699
Title
On the classification of product-harm crisis
Author
Shi, Jianxin ; Chen, Meilin
Author_Institution
Sch. of Manage., Harbin Inst. of Technol., Harbin, China
fYear
2011
fDate
8-10 Aug. 2011
Firstpage
454
Lastpage
457
Abstract
Studies on product-harm crisis have increased continually nowadays, while the researches on classification of product-harm crisis remain inadequate. According to the 22 sample in this paper, we classified product-harm crisis into four categories by analyzing and comparing the causing reasons. Different categories should have different response strategies, which make it important to the response of product-harm crisis.
Keywords
product liability; product-harm crisis classification; response strategies; Companies; Dairy products; Electric breakdown; Inspection; Marketing and sales; Media; cases analyzing; classification; product-harm crisis;
fLanguage
English
Publisher
ieee
Conference_Titel
Artificial Intelligence, Management Science and Electronic Commerce (AIMSEC), 2011 2nd International Conference on
Conference_Location
Deng Leng
Print_ISBN
978-1-4577-0535-9
Type
conf
DOI
10.1109/AIMSEC.2011.6010331
Filename
6010331
Link To Document