The influence factors of Electronic Bill Presentment and Payment—A case study of mobile phone bill

Author

Huang, Yi-Chin ; Tsay, Wu-Der ; Huang, Chin-Hui ; Lin, Yi-Hsiung ; Lai, Mei-Chiao

Author_Institution

Bus. Adm., Kaohsiung Appl. Sci. Univ., Kaohsiung, Taiwan

fYear

2011

fDate

8-10 Aug. 2011

Firstpage

4844

Lastpage

4847

Abstract

The purpose of this study was to apply the extended Technology Acceptance Model (TAM) model to identify the factors influencing Electronic Bill Presentment and Payment (EBPP) from the consumers´ viewpoint, and to investigate the impact of each extended TAM element on EBPP in Taiwan. Data were collected from questionnaire; the questions of questionnaire were drawn from the extended Technology Acceptance Model (TAM), focused on identifying the elements of TAM and their relationship to EBPP. The collected data were analyzed through Structural Equation Model (SEM) statistic method.

Keywords

electronic money; statistical analysis; EBPP; TAM; Taiwan; electronic bill presentment and payment; structural equation model statistic method; technology acceptance model; Business; Information systems; Information technology; Internet; Mathematical model; Mobile communication; Silicon; Electronic Bill Presentment and Payment (EBPP); Structural Equation Model (SEM); TAM (Technology Acceptance Model);

fLanguage

English

Publisher

ieee

Conference_Titel

Artificial Intelligence, Management Science and Electronic Commerce (AIMSEC), 2011 2nd International Conference on

Conference_Location

Deng Leng

Print_ISBN

978-1-4577-0535-9

Type

conf

DOI

10.1109/AIMSEC.2011.6010351

Filename

6010351