The influence of dimensions of national culture on CSFs of ERP implementation: A case study

Culture has a substantial and definite influence on organizations, organizational behavior, and the management of organizations. Taking the cultural differences into consideration is critical for a successful Enterprise Resource Planning (ERP) implementation. The literature indicates that the cultural differences cause difficulties in the implementation of Western ERP software programs in developing countries. In this research, by means of a questionnaire survey, we identified the most influential Critical Success Factors (CSFs) from each dimension of Hofstede cultural dimensions. Considering Iran\´s scores of Hofstede cultural dimensions, we can support ERP managers and consultants with guidelines on influential CSFs in areas of weak or undesirable cultural dimensions. The findings of our study reveal that Iran\´s highest ranked dimension, Uncertainty Avoidance, has the most influence on "clear and defined goals and objectives", "organizational support" and "minimal customization". Also Iran\´s second highest Hofstede ranking dimension, Power Distance, mostly affects "organizational culture", "top management support" and "organizational support". The other results and recommendation have brought in the end of this paper.