Assessment of knowledge ability towards decision-making in information systems from managers perspective

Enterprise resource planning (ERP) / information systems are maintained the business-process integration, which provides past records for decision-making. By integrating the information of different departments, the ERP systems are capable for real time management of internal indispensable data that can solve certain problems with an appropriate decision. The decision-making capabilities are necessary for managers to perk up the quality of fabrication, sales, forecasting and business development. In this paper, the corporate managers´ experiences are focused in view of the financial module towards the selected ERP systems. In order to do an empirical study, a group of financial managers and experts are involved from textile industries. A quantitative research (questionnaire) technique is adopted to investigate the non-functional requirements and users´ understanding. During experimental analysis, we found that the selected ERP systems are unproductive to provide an appropriate knowledge for decision-making. Therefore, an acquisition of tacit knowledge would be required to improve the decision-support capabilities of ERP systems.