Title :
An empirical study on impacts of brand cognition on brand loyalty
Author :
Liu, Jianmei ; Xue, Yongji ; Duan, Jun
Author_Institution :
Sch. of Manage., Capital Univ. of Econ. & Bus., Beijing, China
Abstract :
Consumers´ brand loyalty begins with brand cognition, so it has theoretical and practical significance to study the impact of brand recognition on brand loyalty. Based on literature searching, this paper divides brand cognition into brand association, brand image and perceived quality, builds conceptual model of impact of brand recognition on brand loyalty, and combines the model with the data. The empirical results show that brand cognition has significant impact on brand loyalty. In its internal mechanism, brand association and brand image influence brand loyalty through perceived quality, and perceived quality influence brand loyalty directly.
Keywords :
customer services; quality assurance; brand association; brand cognition; brand image; consumer brand loyalty; perceived quality; Advertising; Analytical models; Buildings; Cognition; Forestry; Mathematical model; Reliability; Brand Association; Brand Image; Brand Loyalty; Perceived Quality;
Conference_Titel :
Artificial Intelligence, Management Science and Electronic Commerce (AIMSEC), 2011 2nd International Conference on
Conference_Location :
Deng Leng
Print_ISBN :
978-1-4577-0535-9
DOI :
10.1109/AIMSEC.2011.6010692