Title :
The Design of IVR Dial-Test System Based on Os-Workflow Engine
Author :
Xiaofeng, Xia ; Ao, Xiong ; Ya, Liu ; Xiangping, Meng
Author_Institution :
Networking & Switching Technol. State Key Lab., Beijing Univ. of Posts & Commun., Beijing, China
Abstract :
With the construction of 3G network, value-added services will usher in a new development height for mobile operators. The IVR (Interactive Voice Response) business is one of the great market potential business forms. It becomes particularly important to create a good IVR business market. However, this depends on whether the operator could provide well-qualified quality control system and automatic dial-test mechanism for service providers. Therefore, in consideration of the dial-test difficulties caused by IVR service flow complexity in current IVR systems and based on workflow engine implementing flow operations. This paper analyzed and discussed the IVR work process design, as well as the main configuration files of Os-Workflow, then put forward a visual process-designer idea. And finally the IVR automatic dial-test System is designed.
Keywords :
3G mobile communication; commerce; interactive systems; market opportunities; speech-based user interfaces; telecommunication networks; workflow management software; 3G network; IVR dial-test system; Os-Workflow engine; automatic dial-test mechanism; interactive voice response business; market potential business; quality control system; service providers; value-added services; Application software; Communication switching; Computer applications; Computer networks; Engines; Laboratories; Mobile communication; Mobile computing; Quality control; System testing; Dial-test System; IVR; Os-Workflow Engine; Work Process;
Conference_Titel :
Computer Science-Technology and Applications, 2009. IFCSTA '09. International Forum on
Conference_Location :
Chongqing
Print_ISBN :
978-0-7695-3930-0
Electronic_ISBN :
978-1-4244-5423-5
DOI :
10.1109/IFCSTA.2009.310
