Title :
Complex Sales Negotiation Selling Complex Services: A New Tool At U S West
Author :
Vezina, Jim ; Herbert, Donna A. ; Kinnison, Vicki L.
Author_Institution :
Carnegie Group, Inc., PA
Keywords :
Availability; Customer service; Error analysis; Feedback; ISDN; Knowledge based systems; Marketing and sales; Personnel; Pressing; Streaming media;
Conference_Titel :
Network Operations and Management Symposium, 1994. Symposium Record., 1994 IEEE
Print_ISBN :
0-7803-1811-0
DOI :
10.1109/NOMS.1994.644156
