Impacts of cultural difference on knowledge sharing, relationship quality and performance in IT-based service outsourcing

Author

Zhang, Qianqian ; Du, Rong

Author_Institution

Sch. of Econ. & Manage., Xidian Univ., Xi´´an, China

fYear

2011

fDate

8-10 Aug. 2011

Firstpage

6271

Lastpage

6274

Abstract

We established a conceptual model of the association between cultural difference, knowledge sharing, relationship quality, and performance in IT-based service outsourcing, posed some hypotheses. In the survey that we conducted in the companies specialized in IT-based service outsourcing in Xi´an Software Park, we collected 170 valid answered questionnaires from the employees who involve in the outsourcing projects. We used AMOS 16.0 to analyze the collected data. The results show that good relationship quality and effective knowledge sharing can improve outsourcing performance; moreover, the relationship between knowledge sharing and cultural difference is supported.

Keywords

cultural aspects; data acquisition; information services; information technology; outsourcing; peer-to-peer computing; AMOS 16.0; IT-based service outsourcing; answered questionnaires; conceptual model; cultural difference; data collection; knowledge sharing; outsourcing projects; relationship quality; Companies; Cultural differences; Mathematical model; Outsourcing; Reliability; Software; IT-based service outsourcing; cultural difference; knowledge sharing; performance; relationship quality;

fLanguage

English

Publisher

ieee

Conference_Titel

Artificial Intelligence, Management Science and Electronic Commerce (AIMSEC), 2011 2nd International Conference on

Conference_Location

Deng Leng

Print_ISBN

978-1-4577-0535-9

Type

conf

DOI

10.1109/AIMSEC.2011.6011441

Filename

6011441