Title :
Impacts of cultural difference on knowledge sharing, relationship quality and performance in IT-based service outsourcing
Author :
Zhang, Qianqian ; Du, Rong
Author_Institution :
Sch. of Econ. & Manage., Xidian Univ., Xi´´an, China
Abstract :
We established a conceptual model of the association between cultural difference, knowledge sharing, relationship quality, and performance in IT-based service outsourcing, posed some hypotheses. In the survey that we conducted in the companies specialized in IT-based service outsourcing in Xi´an Software Park, we collected 170 valid answered questionnaires from the employees who involve in the outsourcing projects. We used AMOS 16.0 to analyze the collected data. The results show that good relationship quality and effective knowledge sharing can improve outsourcing performance; moreover, the relationship between knowledge sharing and cultural difference is supported.
Keywords :
cultural aspects; data acquisition; information services; information technology; outsourcing; peer-to-peer computing; AMOS 16.0; IT-based service outsourcing; answered questionnaires; conceptual model; cultural difference; data collection; knowledge sharing; outsourcing projects; relationship quality; Companies; Cultural differences; Mathematical model; Outsourcing; Reliability; Software; IT-based service outsourcing; cultural difference; knowledge sharing; performance; relationship quality;
Conference_Titel :
Artificial Intelligence, Management Science and Electronic Commerce (AIMSEC), 2011 2nd International Conference on
Conference_Location :
Deng Leng
Print_ISBN :
978-1-4577-0535-9
DOI :
10.1109/AIMSEC.2011.6011441
