Operation maintenance and management model on informationization system of small and medium enterprises

In order to adapt increasingly severe competition circumstance, the scale and proportion that SME invested on founding informationization system are increasing year after year. At the same time, SME confront the difficulties of funds shortage, professional technicians lack and system operation maintenance and management experience insufficiency. In addition, SME have a common problem of stressing construction of informationization system hardware equipments and making little of late operation maintenance and management. How to perfect and standardize operation maintenance and management system of SME informationization? How to combine management system of SME with information technology organically? These two questions are that SME are facing a pressing problem with strategic meaning. The paper organizes and generalizes contents of operation maintenance and management of informationization system, analyzes the advantages and shortages of IT service outsourcing popularized recent years, illustrates the concepts based on ITIL management briefly, and presents a technical management model which is scientific, normative and fitting for actual operation by SME.