Title :
Using benchmarking to quantify power supply customer perceptions
Author_Institution :
Darnell Group, Norco, CA, USA
Abstract :
“Benchmarking” is a tool that can identify how a company is perceived relative to other companies in the same industry. This paper presents a benchmarking technique that provides a quantified, independent, third-party analysis of vendor performance and customer perceptions. Implementation consists of two activities: data collection and analysis. A case study is given to demonstrate the results, based on an actual survey performed by Darnell Group in spring, 1997
Keywords :
management; manufacturing industries; power supplies to apparatus; Darnell Group survey; benchmarking; customer perceptions quantification; data analysis; data collection; power supply customer perceptions; power supply manufacturer; quantified independent third-party analysis; vendor performance; Best practices; Brushes; Costs; Data analysis; Databases; Information analysis; Performance analysis; Performance evaluation; Power supplies; Statistical analysis;
Conference_Titel :
Applied Power Electronics Conference and Exposition, 1998. APEC '98. Conference Proceedings 1998., Thirteenth Annual
Conference_Location :
Anaheim, CA
Print_ISBN :
0-7803-4340-9
DOI :
10.1109/APEC.1998.647700
