Title :
Integrating the call center into the telecom enterprise
Author_Institution :
Siebel Syst., San Mateo, CA, USA
Abstract :
This presentation focuses on integrating call center operations into the telecom organization-why this integration is important, what are the challenges with doing it and what are the potential benefits. Successful management of any network operation requires, ultimately, high quality delivery of service. The call center represents the customer interface when problems or questions occur
Keywords :
telecommunication network management; telecommunication services; call center; call center operations; customer interface; delivery of service; network operation; telecom organization; Acceleration; Cable TV; Communication industry; Market opportunities; Protection; Quality management; Telecommunications; Web and internet services;
Conference_Titel :
Network Operations and Management Symposium, 1998. NOMS 98., IEEE
Conference_Location :
New Orleans, LA
Print_ISBN :
0-7803-4351-4
DOI :
10.1109/NOMS.1998.654839
