Title :
Issues of Service Innovation and Its Model
Author :
Maruyama, Fumihiro ; Kohda, Youji ; Katsuyama, Tsuneo
Author_Institution :
Fujitsu Labs. Ltd, Osaka
Abstract :
This paper addresses service innovation. First, issues characteristic of services are studied from multiple perspectives. Then we present a model for service innovation, which is a plan-do-check-act cycle to improve services by making use of technologies. We take a close look at the model with a case study.
Keywords :
innovation management; service industries; plan-do-check-act cycle; scientific approach; service innovation; Contracts; Costs; Customer satisfaction; Humans; Laboratories; Manufacturing; Predictive models; Printers; Productivity; Technological innovation;
Conference_Titel :
E-Commerce Technology and the 4th IEEE International Conference on Enterprise Computing, E-Commerce, and E-Services, 2007. CEC/EEE 2007. The 9th IEEE International Conference on
Conference_Location :
Tokyo
Print_ISBN :
0-7695-2913-5
DOI :
10.1109/CEC-EEE.2007.57
