Title :
Coordinating human operators and computer agents for recovery-oriented computing
Author :
Bhaskaran, Sreekanth K. ; Izadi, B. ; Spainhower, Lisa
Author_Institution :
Dept. of Electr. & Comput. Eng., State Univ. of New York, New Paltz, NY, USA
Abstract :
This paper examines the errors committed by human operators of large networks and systems. It proposes a formal procedure in which system defense mechanisms are used to improve the coordination between human operators and computer agents. Further, it discusses and compares the effectiveness of different types of system defense mechanisms by performing experiments with Web-based GUI screens. In the process, the paper offers definitions of human errors and proposes methods to quantify such errors. Our experimental results have shown that more layers of system defense can play a pivotal role in minimizing commonly encountered human errors.
Keywords :
case-based reasoning; human computer interaction; human factors; learning (artificial intelligence); multi-agent systems; Web-based GUI screen; computer agent; formal procedure; human error; human operator; recovery-oriented computing; system defense mechanism; Computer errors; Computer networks; Humans; Machine learning; Multiagent systems; Multiprocessing systems; Performance analysis; Real time systems; User interfaces; Visualization;
Conference_Titel :
Information Reuse and Integration, 2004. IRI 2004. Proceedings of the 2004 IEEE International Conference on
Print_ISBN :
0-7803-8819-4
DOI :
10.1109/IRI.2004.1431486