Title :
Research on Performance Evaluation of Logistics Enterprises Based on the Balanced Scorecard
Author :
Mingming, Hu ; Xiong, Wang ; Shun, Li ; Yingliu, Deng ; Qingquan, Yue ; Quanfu, Tang
Author_Institution :
Hunan Int. Econ. Univ., Changsha, China
Abstract :
In order to make a comprehensive, scientific, systematic performance evaluation of logistics enterprises, this paper firstly aims at the inherent characteristics of logistics enterprises, expands the original four perspectives of the balanced scorecard (BSC) based on the stakeholder theory. Then, it discusses the application of the revised balanced scorecard in the logistics enterprises performance evaluation. Lastly, it designs the five perspectives of performance evaluation index system of logistics enterprises.
Keywords :
logistics; organisational aspects; performance evaluation; balanced scorecard; logistics enterprises; performance evaluation; stakeholder theory; Automation; Cognition; Customer service; Financial management; Human resource management; Logistics; Performance analysis; Refining; Statistics; Technological innovation; logistics enterprises; performance evaluation; the balanced scorecard;
Conference_Titel :
Intelligent Computation Technology and Automation (ICICTA), 2010 International Conference on
Conference_Location :
Changsha
Print_ISBN :
978-1-4244-7279-6
Electronic_ISBN :
978-1-4244-7280-2
DOI :
10.1109/ICICTA.2010.241
