Title :
The value of creativity in business process reengineering
Author_Institution :
Utah State Univ., Logan, UT, USA
Abstract :
The researcher embarked on a longitudinal case study of Caterpillar, Inc. (located in Peoria, IL) to explore the drivers behind successful business process reengineering (BPR). Caterpillar believes that positive business outcomes can be directly tied to adherence to a systematic BPR methodology and creativity training. The methodology Caterpillar uses is called Business Process Simplification and Improvement (BPS/I). The case examines the link between the BPS/I methodology and Couger´s variant model to identify creative opportunities for the organization
Keywords :
business data processing; manufacturing data processing; systems re-engineering; training; Business Process Simplification and Improvement; Caterpillar Inc.; business process reengineering; creative opportunity identification; creativity training; positive business outcome; systematic BPR methodology; variant model; Business process re-engineering; Companies; Costs; Design engineering; Diesel engines; Information technology; Power system modeling; Process design; Production systems; Telephony;
Conference_Titel :
System Sciences, 1997, Proceedings of the Thirtieth Hawaii International Conference on
Conference_Location :
Wailea, HI
Print_ISBN :
0-8186-7743-0
DOI :
10.1109/HICSS.1997.661614
