Title :
Application of total quality management to research and development: a historical perspective
Author :
Dellana, Scott A. ; Wiebe, HenryA
Author_Institution :
Dept. of Eng. Manage., Missouri Univ., Rolla, MO, USA
Abstract :
The historical applications of total quality management (TQM) to R&D are discussed. The emphasis is on the relationship of quality tools and techniques to the application of TQM in R&D, providing the foundation for further model development. The scope and definition of R&D are presented, followed by an overview of the TQM philosophy and its associated tools and techniques. Special attention is given to defining performance measures for R&D as a backdrop to measuring the success of TQM actions in an R&D organization. Industry controversy surrounding the applicability of TQM philosophies and tools are discussed. Work necessary to develop a complete model for the application of TQM to R&D is also examined
Keywords :
history; quality control; research and development management; QC; R&D management; TQM; application; development; history; industry; performance; research; total quality management; Asia; Defense industry; Environmental economics; Europe; Industrial economics; Performance evaluation; Research and development; Research and development management; Technological innovation; Total quality management;
Conference_Titel :
Engineering Management Conference, 1992. Managing in a Global Environment., 1992 IEEE International
Conference_Location :
Eatontown, NJ
Print_ISBN :
0-7803-0854-9
DOI :
10.1109/IEMC.1992.225304
